The following is a repost from a post I made on Facebook concerning current issues:
"Cant we all just get long?" It never fails. In any time of conflict or dissension someone utters this phrase. I don't know why, if you take any slice of recorded history from anywhere in the world you will see the answer is no we can't.
People harbor this desire for a Utopian society where everything is perfect. Ok but if we had that we would still be living in caves. It paints a pretty picture in sci fi movies, but the reality would not be what we think it would be. It would most likely equate to us being mindless subservient sheep.
No one likes controversy. I don't even believe people who have the "strike first" mentality like it. That is a self preservation act born of fear. I don't like it. But the simple truth is controversy is what precipitates progress.
Several various events of the past few days illustrate this fully. We tend to look down upon people who make a fuss. Sometimes they are in the wrong and other times they are not. Fussing makes us uncomfortable. In fact it makes us so uncomfortable that we will simply "take it" to avoid making a fuss.
We live in a society that believes we are entitled, but that is a different issue. We are actually entitled to a few things like common decency and customer service.
Take this recent incident with the man on the United Airlines flight. Did he make a fuss? Yes he did. Was he wrong? Maybe...but not entirely. The other three people who exited the plane were lauded for their compliance. But is compliance really that good of a thing? It wasn't a big deal to them to get off the plane calmly. Good for them. BUT is it ok that they should have to? They spent their money in good faith for a service the company denied them through their own fault for overbooking or not finding other ways to transport their 4 employees who needed to be in another area because of poor planning on the part of the airlines in the first place. Sure situations arise but that doesn't automatically mean the paying customer should be the one to suffer. Air travel and issues that arise from it is not new. The airlines should have a contingency plan in place for these problems that should not automatically fall at the customers feet.
The truth is I used to love to travel. Now I hate it. The airlines treat their paying customers like dishonest cattle. That isn't what we pay hundreds of dollars for. Would I have gotten off the plane without a fuss? I honestly don't know. Even if the doctor was wrong he was still treated very poorly and that was not ok. Physical abuse is definitely not ok in this type of circumstance. Also in situations like these human thought and decision should be the factor for the choice made, not an algorithm.
If you read my post from yesterday about Etsy then you are aware of their new changes. I have been following this in the forums on the site. I rarely go to the forums but I felt this was worthy of a few hours to see what the reaction was. It ranges vastly. Some people said they didn't like it but what could they do, they didn't want to make a fuss. There it is right there. Other people didn't see any big deal at all to handing a company who uses random third party systems and has no customer service phone number, let alone a poor track record all their financial info. Drink the purple koolaid people. Yet others were outraged the way I was and have said NO.
The problem doesn't lie in the change of policies. It lies in their delivery of the information, their lack of actually checking to see what their customers would prefer before rolling out the changes and their "do or die" mentality. Etsy has always been a bit big for their britches. They have taken it upon themselves to brand things they had no real right to brand. They have decided what will be popular and what won't. It took years before they found a way to make their service a bit more fair to all of their customers. I do not hold Etsy responsible for my sales or lack of them. That is on me to brand and promote myself. However promoting some people while not others who all pay for the same service is not really something they should do.
I don't like controversy. I like the path of least resistance, but sometimes you do have to pick your battles and stand by your convictions. Otherwise we would all be pushed around all the time. Sometimes not making a fuss just means you are a doormat who accepts what is given to you regardless how uncomfortable it is to say no. I choose not to be a doormat.